How BuyAll works

BuyAll Africa delivers in Lusaka. Placing an order means the order is received. Staff then contact the phone number on the order to confirm availability and the courier fee. Payment instructions appear after that confirmation.

After that confirmation, pay the item fee using the instructions shown for the order. You can submit a transaction reference, a receipt image, or both. Payment remains unverified until staff confirm receipt of funds.

Estimated Lusaka delivery: 3–5 business days from receipt of item payment. The courier fee is separate and is paid on delivery. Delivery is arranged through Yango.

An order placed without an account is saved in this browser. Keep the private tracking link. It can open the order on another device. Anyone with the link can open the order.

Change of mind

You may request a change-of-mind return within 2 days of delivery. The item must be unopened and unused. You pay the delivery cost of a change-of-mind return.

Opened or partly used items are not eligible for a change-of-mind refund. Damage caused by the customer may invalidate a change-of-mind return after assessment. If the request is rejected, BuyAll will explain the reason.

These change-of-mind conditions do not apply to a claim that goods are defective, incorrect, misrepresented, or damaged on arrival, and they do not override a consumer right that applies to that claim.

Faulty, incorrect, or damaged on arrival

Email support@buyall.africa. For a qualifying faulty, incorrect, or damaged-on-arrival claim, BuyAll covers reasonable return or replacement delivery costs.

Defective or unsuitable goods

Defective, unsuitable, incorrect, misrepresented, and damaged-on-arrival claims are separate from a change of mind. The two-day limit, and the unopened and unused conditions, apply only to change-of-mind returns.

Where goods are defective or unsuitable, Zambian consumer law gives you rights from the time the goods are supplied. That period is seven days from supply, or an agreed reasonable time. BuyAll’s inspection or approval does not restart it. Reporting the problem later does not, by itself, remove those rights. You keep the remedy the law allows you to choose. A refund is not the only possible outcome.

How a refund is paid

Where BuyAll refunds you, the refund is paid to the original payment method unless you and BuyAll agree on a different method.

Staff handle refunds. If they need receiving details, they email you and ask for the relevant mobile-money number and the registered account name. They will not ask for a PIN, password, or one-time code. A payment made through MTN is not limited to a refund on Airtel.

For an approved change-of-mind return, the refund is processed within 7 calendar days after BuyAll has received the returned item, inspected it promptly, and confirmed that it is eligible. That timetable applies to change-of-mind refunds. It does not restart the statutory period for defective or unsuitable goods.

For an approved cancellation requested before the order is Out for Delivery, the refund is processed within 7 calendar days of that approval.

You may request cancellation before the order is Out for Delivery. Email support@buyall.africa.

BuyAll offers no additional commercial warranty. Applicable statutory rights are unaffected.

BUYALL DIGITAL RETAILERS LIMITED operates BuyAll Africa. These terms describe ordering, payment, delivery, cancellation, and returns. Applicable statutory rights are unaffected.

Ordering and payment

You place an order. The order is received. Staff contact the phone number on the order to confirm availability and the courier fee. Payment instructions appear after that confirmation.

You then pay the item fee and may send a transaction reference or a receipt. Payment remains unverified until staff confirm receipt of funds. Item prices are shown in Zambian kwacha. The courier fee is not included in that item total.

Delivery

Estimated Lusaka delivery: 3–5 business days from receipt of item payment. The courier fee is separate and is paid on delivery. Delivery is arranged through Yango.

Tracking without an account

A guest order is saved in the browser used at checkout. A private tracking link can open it on another device. Anyone with the link can open the order.

Cancellation and returns

You may ask to cancel before the order is Out for Delivery by emailing support@buyall.africa. BuyAll offers no additional commercial warranty. Applicable statutory rights are unaffected.

The Returns & Refunds section on this page is part of these terms. For an approved cancellation requested before the order is Out for Delivery, the refund is processed within 7 calendar days of that approval.

Questions about these terms: support@buyall.africa.

BUYALL DIGITAL RETAILERS LIMITED operates BuyAll Africa. For a privacy request, email privacy@buyall.africa.

Information collected

An account collects your email address, password, name, and phone number. You can sign in with email or with Google, ask for a password reset email, and update your name, phone number, email address, and password in account settings.

A saved address collects the name, phone number, street, landmark, and city. An order collects the customer name, phone number, delivery location, items, amounts, status, and the courier fee once staff set it. Checkout also asks for an email address. That email is checked on the form and is not stored on the order.

A quote request collects your name, phone number, the items, and the details you write. A signed-in quote can include the account. An out-of-stock alert stores the account and the product.

Payment evidence is a transaction reference and, if you attach one, a JPEG, PNG, WEBP, or PDF receipt of up to 10 MB.

A page report collects the category, the description, any expected behaviour you write, an optional contact email, and the type of page you were on. It does not collect the page address, search words, or private order link. If you choose a screenshot, that image is stored privately and only staff can open it. BuyAll does not email you about the report. If you are not signed in, your browser loads a Cloudflare Turnstile check and contacts Cloudflare to complete it. BuyAll’s server then asks Cloudflare whether that check succeeded. The check is not a customer identity.

A page report is finally closed when staff mark it resolved or dismissed. BuyAll then keeps its description, expected behaviour, contact email, screenshot, and staff notes for one calendar year after that closure, counted in Lusaka. Reopening the report ends that period, unless deletion of its screenshot has already started. Closing it again starts a new year. Staff can record a hold when a report must be kept for a legal obligation or a legal claim, until the date they enter. An open report stays while it is being investigated. Open reports are reviewed every six months, and storage use is reviewed every three months. Those reviews are not running on a timer. Removing a closed report’s content is switched off, including when cleanup is run by hand, until BuyAll turns that step on. Unattached screenshot files can still be removed after 24 hours. This is the implemented rule, not a completed legal review.

Purposes

BuyAll uses this information to run your account and fulfil orders, to answer support requests, to review payment evidence, to read page reports, to arrange delivery, to respond to the assistant and to search, and to limit abuse of those tools.

Service providers and staff access

Supabase stores the database, login, and files, provides live order updates, and runs the assistant and search functions. Payment receipt files are stored privately, and staff can open them. Product photos are stored for the catalog and shown from there.

Google Gemini writes assistant replies and can interpret a search. Google sign-in is available on the login page. Vercel hosts this website and serves its pages. The cart page loads MTN and Airtel logo images from Wikimedia. For a guest page report, the browser and BuyAll’s server both contact Cloudflare Turnstile. A signed-in report does not use that check.

When staff arrange delivery, they share the delivery details needed for that delivery. Staff who run the store can see orders, customer profiles, quote requests, payment evidence, and page reports.

Browser storage and private links

The shopping cart, wishlist, and recently viewed products stay in this browser. A guest order saved here includes the order reference, a private tracking token, your name, phone number, delivery location, and a local copy of the items. The private link contains the order reference and the tracking token. Anyone with the link can open the order.

Assistant and search

The assistant sends your current message and up to eight recent messages to a BuyAll function. If you are signed in, that request can include your name and your last five orders: order number, status, total, delivery location, and date. BuyAll does not keep that conversation as a transcript in its database. The function and Google may keep their own logs of a request. To limit automated use, this browser can store a random handle that BuyAll signs. Later assistant and search requests send that handle. It is not a cookie and it does not identify a person. Clearing or blocking browser storage puts later guest requests into one shared limit. Signed-in requests are counted on the account after the login is checked. Every request also counts toward one limit shared by all visitors. BuyAll does not store the network address for this limit.

Search words can be sent to a BuyAll function that uses Google Gemini to interpret the search, and the site then searches the catalog.

Cookies and ad measurement with Meta

BuyAll’s only optional cookies come from the Meta pixel. Meta is the company that runs Facebook and Instagram. The pixel counts visits to public pages, so BuyAll can measure and improve its Facebook and Instagram ads. It is off unless you choose Accept all. Reject optional leaves it off. Shopping, the cart, checkout, and sign-in work the same whichever you choose. The choice is stored in this browser, and Cookie settings at the bottom of every page can change it at any time.

After you accept, BuyAll loads Meta’s pixel script and sends one PageView when a public page opens or you move to another public page. Meta then receives that page address, the address of the page you came from, and the information its script attaches to the request, including the browser and network details it collects and its own cookies. Meta handles that information under its own privacy policy. BuyAll does not send your name, email, phone number, order number, payment receipt, or private tracking link. Checkout, account, address, order, login, and admin pages are not measured. BuyAll turns off Meta’s automatic collection of button clicks and page metadata, and it does not send purchase events.

Choosing Reject optional later tells Meta’s script to stop further measurement from this browser, even if the script has already loaded. Clearing this site’s stored data removes the choice and leaves measurement off until you accept again.

Privacy enquiries

Email privacy@buyall.africa about a privacy request.